Privacy & Policy

These are the terms and conditions upon which you may use the Instacash Services and products offered by Instacash Technologies Pty Ltd “Instacash” (“Conditions of Use”). The acceptance of which constitutes a binding contract between yourself, Instacash

1. ACCOUNT OPENING AND ACTIVATION

• 1.1 Any mobile phone subscriber in Eswatini may register for the Instacash Services provided they have an active mobile phone number.
• 1.2 A customer can choose from one of the Eswatini network providers.
• 1.3 You will be required to provide the original document of the following.
• 1.3.1 Identity card
• 1.3.2 Proof of residence
• 1.4 You will also be liable to pay all applicable tariffs for your use of Instacash Services and such Tariffs will be deducted from any source account within the Instacash system for transfer transactions and other services will be deducted directly from your Instacash Account.
• 1.5 You may register for Instacash Services through/at any of the following;
• 1.5.1 Instacash agent outlets/branches;
• 1.5.2 Instacash customer sales representatives(CSRs);
• 1.5.3 Instacash Customer Support Centres.
• 1.6 Upon registering as a Client, you will be required to provide the following information at the point of each and every transaction cash-out/in at the Agent outlet or location for identification, which must be.
• 1.6.1 Your Full names
• 1.6.2 Your identification (ID/Passport)
• 1.6.3 Your mobile phone number
• 1.7 You must also sign for all transactions with the agent.
• 1.8 You should be aware of your outstanding Instacash Account balance.

2. INSTACASH SERVICES

• 2.1 Instacash Services will be accessed via the USSD technology (*365#), Point of Sale Terminals/technology, Internet technology- mobile application or any other equipment / approved by Instacash.
• 2.2 Confidentiality of your communications via your Mobile Operator Network is not guaranteed as Instacash does not have direct control of your SIM card usage and management.
• 2.3 You are advised that for reasons beyond our control, there is a risk that your communications may be unlawfully intercepted or accessed by those other than the intended recipient.
• 2.4 We cannot accept any liability for any loss, injury or damage whether direct or consequential arising out of any such compromise of confidentiality.
• 2.5 You must comply with any instructions that may be given to you from time to time about the Instacash Services.
• 2.6 Toll Free number and to other designated toll free numbers, a call charge may be levied to you depending with your network provider applicable tariff.
• 2.7 Standard USSD rates will be charged to customers accessing Instacash services.
• 2.8 Your calls, emails or SMS’s (to and from Instacash call centre) may be monitored or recorded for use in business practices such as quality control, training, ensuring effective systems operation, prevention of unauthorised use of our telecommunications system and detection and prevention of crime.